Same Day Home Delivery FAQ

Where is Same-Day Home Delivery offered?

Same-Day Home Delivery is available to residential street addresses within Bainbridge Island, Washington only.


What days do you deliver?

Same-Day Home Delivery is available Monday through Friday, excluding major holidays (New Year’s Day, Memorial Day, Easter, Independence Day, Labor Day, Thanksgiving and Christmas).


What are your delivery hours?

Orders are normally delivered Monday-Friday, from 2 PM to 7PM.*


What is the order cutoff time for Same-Day Home Delivery?

All orders received by 1:00 PM on a regular business day, Monday through Friday, will be delivered that day by 7:00 PM.*


What if I place my order after the cutoff time?

Any delivery orders placed after 1:00 PM, or on the weekend, will be delivered the following, non-holiday weekday (usually Monday) by 7:00 PM.*


How much does Same-Day Home Delivery cost?

Same-Day Home Delivery is FREE for all purchases


Is there a minimum purchase requirement?



Do I have to be home?

No. We will always knock or ring the bell when arriving with your order. If no one is home, we will neatly place all items near the front door, unless you have provided special instructions during checkout. We are not responsible for items left unattended.


Do you deliver frozen raw food or treats?

Yes. Frozen products are eligible for delivery. We are not responsible for frozen items at delivery. 


How do I order?

All orders must be placed on our website, Please select Home Delivery during checkout.


Who do I contact with questions about my order?

Please email us at


How do I return something purchased online?

All returns must be processed in person at our Bainbridge Island Z Bone Pet Mercantille location.



*Rarely, situations out of our control, such as inclement weather or traffic delays, may affect delivery times. We will keep all delivery customers updated during these circumstances.