In-Store Pickup FAQ

Where is In-Store Pickup offered?

In-Store Pickup is available at Z Bones Pet Mercantile on Bainbridge Island.


What days do you offer In-Store Pickup?

Z Bones Pet Mercantile is open 7 days a week and in-store pickup is available during all normal business hours. 


What is the cutoff time for In-Store Pickup?

All orders received 2 hours prior to closing are eligible for same day In-Store Pickup.


What if I place my order after the cutoff time?

All In-Store Pickup orders placed after the cut off time will be available for pickup the following day, starting at 12:00 pm. 


How long does it take to process my order?

In-Store Pickup orders are completed within 2 hours of receiving. We will contact all customers as soon as their orders are ready. Customers must wait for this email confirmation before picking up their orders. Once notified, customers may pick up their orders any time during our currently scheduled pick-up hours.


How much does In-Store Pickup cost?

Our In-Store Pickup service is FREE. Customers simply pay for their items, with no additional fees applied.


Is there a minimum purchase requirement?



How do I order?

All orders must be placed on our website, Please select In-Store Pickup during checkout.


Who do I contact with questions about my order?

Please email us at


How do I return something purchased online?

All returns must be processed in-person at Z Bones.